Support
Report a safety concern
Something serious? Don't wait for a support ticket.
- In the app: tap ⋯ on any profile or conversation → Report
- Child safety: childsafety@realonedating.com — see our Child Safety Standards
- Harassment, scams, threats: safety@realonedating.com
We aim to review every report within 24 hours.
If someone is in immediate danger, contact your local emergency services first.
Contact us
| What you need | Where to write |
|---|---|
| Account, billing, bugs, general help | support@realonedating.com |
| Safety and abuse reports | safety@realonedating.com |
| Child safety | childsafety@realonedating.com |
| Privacy requests and data access | privacy@realonedating.com |
| Legal notices | legal@realonedating.com |
| Law enforcement requests | legal@realonedating.com — see Law Enforcement Guidelines |
We answer support email within 2 business days.
MedMatchX LLC 7 Fay Street, Taunton, MA 02780, United States
Common questions
How do I cancel my subscription? Subscriptions are billed by Apple or Google, so you cancel them there — not in RealOneDating. On iPhone: Settings → your name → Subscriptions. On Android: Play Store → profile → Payments & subscriptions. Cancel at least 24 hours before your renewal date. See Subscription Terms.
How do I get a refund? Refunds are handled by the store that billed you. Apple: reportaproblem.apple.com. Google: play.google.com/store/account/orderhistory. We can't issue refunds for store purchases directly, but write to support@realonedating.com if you're stuck.
How do I delete my account? Settings → Account → Delete Account, or use the form at realonedating.com/delete-account.
Someone is harassing me. What do I do? Block them — it's immediate and they can't contact you again — then report them. Blocking and reporting are separate; do both.
I was banned and think it's a mistake. Email safety@realonedating.com from your account address with what happened. A person reviews every appeal.
How does matching work? You set what you're looking for — age range, distance, and the gender you want to see. We show you profiles that match those preferences and that are looking for someone like you, ordered by distance and recent activity. When you both like each other, the conversation opens. Nobody can message you before you've matched.
Do you do background checks? No. We verify that profile photos belong to a real person who matches them, but we do not run criminal background checks. Please read our Safety Tips before meeting anyone.